Shipping policy

DETECTIVE ZERO – SHIPPING & DELIVERY POLICY

Thank you for choosing Detective Zero. We aim to get your confidential case files into your hands as safely and reliably as possible. Please review our shipping practices and delivery terms below.

1. Delivery Option & Service

All physical Detective Zero case files are dispatched using Aramex Store-to-Door Courier service.

Delivery is made directly to the physical delivery address (residential or commercial) provided during checkout.
Signature Required: Aramex will require a signature or digital confirmation upon delivery. Please ensure someone is available at your specified address to receive the package.
Note: Aramex Store-to-Door cannot deliver to P.O. Box addresses.

2. Processing & Delivery Timeline

Because each Detective Zero kit contains handcrafted, printed, and assembled clues, orders undergo a brief preparation window before dispatch.

Estimated Delivery Time: 8 to 11 business days from the date your order and payment are confirmed.
Business Days: Business days are Monday through Friday, excluding South African public holidays.
Dispatch Notification: Once your case file is packaged and dropped at the Aramex service point, you will receive an email/SMS containing your official Aramex Waybill/Tracking Number.

3. Tracking Your Order

You can track the live progress of your physical case file at any time by entering your Aramex Waybill Number on the official Aramex South Africa tracking page (www.aramex.co.za).

4. Delays & Limitation of Liability

While we and our courier partners strive to meet the 8-to-11 business day timeline, transit times are estimates provided by third-party logistics services.

Third-Party Delays: Detective Zero is not held liable for reasonable delivery delays caused by factors outside of our direct control, including but not limited to: severe weather, road disruptions, regional courier strikes, incorrect/incomplete address details supplied by the customer, or extreme remote location routing.
Indirect / Consequential Loss: Detective Zero is not liable for any indirect damages, special event cancellations, or consequential losses resulting from late courier delivery.
Communication: If we become aware of a major delay in processing your order before dispatch, we will notify you promptly via email or WhatsApp.

5. Incorrect Delivery Info & Failed Deliveries

Please double-check your delivery address and contact phone number at checkout. Aramex drivers require a valid South African mobile number to contact you upon arrival.
If a package is returned to Detective Zero due to an incorrect address supplied by the customer or repeated failed attempts by Aramex to reach the recipient, the customer will be responsible for the courier cost of re-dispatching the order.

6. Damaged or Lost Packages

Under South African Consumer Law, risk in transit remains with us until delivery.

If your parcel's outer packaging arrives visibly damaged or tampered with, please take photos before opening it and contact us immediately at [joshbez101@gmail.com].
If Aramex confirms a parcel has been lost in transit prior to delivery, Detective Zero will dispatch a replacement case file to you at no extra charge.